Frequently Asked Questions
WHAT’S THE DIFFERENCE BETWEEN A 1ST TIME CLEANING VERSUS ONGOING SERVICE?
The biggest difference between the 1ST time cleaning and ongoing cleaning is the method. The 1st time cleaning requires different techniques, tools and supplies to get the home up to our standards while the ongoing service is maintaining the home.
WHAT CLEANING SUPPLIES DO I NEED TO PROVIDE?
The client needs to provide garbage bags, paper towels, Swiffer duster refills, a toilet bowl brush next to each toilet and any special products you want us to use. These items may be placed on the countertop the day of cleaning or you can inform the office of the location where all the items are together (such as under the kitchen sink, the laundry room etc.) If you provide your own products please send the office the name of the product and instructions for use. We will not take responsibility for any damages caused by client products.
WHAT DO I DO WITH MY PET?
We love fur babies! We also know that no one knows them quite like you. Normally, it’s best if all pets are placed in a secure area while the cleaning is being done. This allows the cleaning technician to work without being distracted by their cuteness! (p.s. If you set out a treat (such as a dog treat) on the counter we would be more than happy to give it to your pet!)
WHAT IF I NEED TO SKIP OR RESCHEDULE?
We understand that sometimes reschedules happen. If you find that you are needing to move a cleaning to a different day, simply call or email at least three (3) business days before your cleaning to avoid the $55.00 cancellation/reschedule fee (If your cleaning is on Friday call prior to Wednesday or if your cleaning is on Wednesday call prior to Monday etc.) Three (3) business days allows us enough time to fill your spot so that our technicians hours are not affected.
FOR ALL FIRST TIME, ONE TIME, MOVE IN/MOVE OUT AND DEEP CLEANINGS: A cancellation fee that equals 50% of the quoted price will be applied if cancelled or rescheduled within 2 business days of scheduled date or if we are unable to access the home due to being locked out.
WHAT IF I SKIP ONE OR MULTIPLE CLEANINGS?
If you happen to need to skip a cleaning or multiple cleanings in a row, just call or email the office so that we can adjust the schedule accordingly. Pricing will be adjusted to your next visit depending on how much time it has been between cleanings.
AM I ALLOWED TO TIP? IF SO, HOW DO I TIP?
Yes, you are allowed to tip! You can leave a tip on the counter with a note, so that the cleaning technician knows that it is for them. You may add a tip to your bill or add a recurring tip by calling, texting or emailing the office. We will ensure that your cleaning technician receives their tip.
DO I NEED TO BE HOME?
No, you do not need to be home for the cleanings. The ideal setting for a cleaning is an empty home, the majority of our clients prefer to be gone and come home to a clean house! However, this is entirely up to you.
WHAT IS THE BEST SETTING?
As much as we love pets & children, the ideal cleaning situation is when no one is home. Since this is not always possible, please eliminate as many distractions as possible so our technician can work uninterrupted.
HOW DO I PAY?
We accept either debit or credit cards. When scheduling your first cleaning we will get a form of payment to keep on file. Your card will be processed the business day after your visit.
WHAT SCHEDULING OPTIONS DO YOU OFFER?
We offer weekly, bi-weekly (every 2 weeks) or monthly (every 4 weeks). We also offer one time, move in/out cleanings or occasional cleanings.
WHAT IF I NEED TO CHANGE SOMETHING?
If you need to change or update anything regarding your cleaning or scheduling, please call or email the office. To avoid our skip or reschedule fee please let us know before 2 business days. We are happy to help!