Our House Cleaning Questions FAQ’S

  • The biggest difference between the 1ST time cleaning and ongoing cleaning is the method. The 1st time cleaning requires different techniques, tools and supplies to get the home up to our standards while the ongoing service is maintaining the home.

  • We bring all the cleaning supplies needed to make your home shine, no need to provide anything!

    The only thing we ask is that a toilet brush is placed next to each toilet.

    If you'd prefer we use your personal cleaning products instead, just let our office know ahead of time. Please include the product name and any specific instructions for use. Kindly note that we cannot be responsible for any damage caused by client-provided products.

  • We love fur babies! We also know that no one knows them quite like you. Normally, it’s best if all pets are placed in a secure area while the cleaning is being done. This allows the cleaning technician to work without being distracted by their cuteness! (p.s. If you set out a treat (such as a dog treat) on the counter we would be more than happy to give it to your pet!)

  • RECURRING VISITS

    *To avoid any fees when skipping or rescheduling visits, please notify our office at least 3 BUSINESS DAYS (during business hours) prior to your scheduled date. This is to ensure our staffs hours and paychecks are not affected. We appreciate your understanding!

    We send out text/email reminders before your scheduled cleaning date to help avoid this fee.

    Please note that due to internet glitches, software updates, client preference changes, etc. reminders can fail to send. We recommend adding your scheduled cleanings dates to your calendar.

    *SAME DAY cancellations/reschedules will be charged 100% of the cleaning fee.

    *Cancellations & reschedules WITHIN 3 business days of your scheduled cleaning will be charged 50% of the cleaning fee.

    *A LOCKOUT fee of 100% will be applied if we are unable to access entry to your home on the scheduled day of cleaning. Many clients obtain a lock box to avoid this fee.

    *SKIPPING visits may increase the price of your upcoming cleaning as more time has passed between cleanings and the job size has increased.

    *We do not clean homes that contain infestations (such as bedbugs, cockroaches etc.) or homes that contain bodily fluids such as blood, urine, feces or excessive levels of trash. If we arrive and find these conditions, the cleaners assigned to your home will leave. You will be contacted immediately, and our standard last minute cancellation fee will apply.

    FIRST TIME & ONE TIME & MOVE IN/OUT DEEP CLEANINGS

    *To avoid any fees when skipping or rescheduling visits, please notify our office at least 3 BUSINESS DAYS (during business hours) prior to your scheduled date. This is to ensure our staffs hours and paychecks are not affected. We send out text/email reminders before your scheduled cleaning date to help avoid this fee. Please note that due to internet glitches, software updates etc. reminders can fail to send. We recommend adding your scheduled cleanings dates on your calendar.

    *A cancellation fee that equals 50% of the quoted price will be applied to all First Time, One Time, Move In/Move out and Deep Cleanings if cancelled or rescheduled within 3 business days (during business hours) of the scheduled date.

    *A LOCKOUT fee of 100% will be applied if we are unable to access entry to your home on the scheduled day of cleaning. Many clients obtain a lock box to avoid this fee.

    *SAME DAY cancellations/reschedules will be charged 100% of the cleaning fee.

    *We do not clean homes that contain infestations (such as bedbugs, cockroaches etc.) or homes that contain bodily fluids such as blood, urine, feces or excessive levels of trash. If we arrive and find these conditions, the cleaners assigned to your home will leave. You will be contacted immediately, and our standard last minute cancellation fee will apply.

  • If you happen to need to skip a cleaning or multiple cleanings in a row, just call or email the office so that we can adjust the schedule accordingly. Pricing will be adjusted to your next visit depending on how much time it has been between cleanings.

  • Yes, you are allowed to tip! You can leave a tip on the counter with a note, so that the cleaning technician knows that it is for them. You may add a tip to your bill or add a recurring tip by calling, texting or emailing the office. We will ensure that your cleaning technician receives their tip.

  • No, you do not need to be home for the cleanings. The ideal setting for a cleaning is an empty home, the majority of our clients prefer to be gone and come home to a clean house! However, this is entirely up to you.

  • As much as we love pets & children, the ideal cleaning situation is when no one is home. Since this is not always possible, please eliminate as many distractions as possible so our technician can work uninterrupted.

  • We accept either debit or credit cards. When scheduling your first cleaning we will get a form of payment to keep on file. Your card will be processed the business day after your visit.

  • We offer weekly, bi-weekly (every 2 weeks) or monthly (every 4 weeks). We also offer one time, move in/out cleanings or occasional cleanings.

  • If you need to change or update anything regarding your cleaning or scheduling, please call or email the office.